
Incluso Team
NDIS Worker Orientation Module: What Participants and Workers Should Know
What is the NDIS Worker Orientation Module?
The NDIS Worker Orientation Module, also called Quality, Safety and You, is a mandatory NDIS training module for all new and existing workers in the disability sector.
This free online course, developed by the NDIS Quality and Safeguards Commission, helps workers understand their responsibilities under the NDIS Code of Conduct and supports participants to receive safe, respectful and high-quality services.
Purpose of the module
The module explains what it means to provide services that put people with disability first. It highlights rights, respect, inclusion and safe service delivery.
Who needs to complete it?
The NDIS worker induction module is mandatory for:
- All new workers under the NDIS.
- Existing workers starting with a new provider who haven’t completed it before.
- Registered providers. They must ensure all their staff complete the module as part of their induction program.
Key topics covered:
The NDIS Worker Orientation Module is designed to help workers understand their responsibilities under the NDIS Code of Conduct, consisting of four main parts:
- Understanding the NDIS – introduces disability in Australia, the purpose of the NDIS, and the principles of choice, equality and independence.
- The NDIS Quality and Safeguards Commission – explains the Commission’s role in protecting participant rights and how workers can meet its standards for safe, respectful services.
- The NDIS Code of Conduct – outlines the seven Code of Conduct requirements, what they mean in practice, and the responsibility of all workers to uphold them.
- The NDIS and You – focuses on the worker’s role in bringing the NDIS vision to life, with real participant perspectives and examples of good practice.
Across these four areas, the module highlights the importance of:
- Respecting individual rights to freedom and choice.
- Preventing and responding to abuse, neglect and exploitation.
- Acting with integrity and honesty.
- Supporting effective communication and inclusion.
- Promoting health, safety and wellbeing.
Why the NDIS Worker Orientation Module is mandatory
NDIS Quality and Safeguards Commission Requirements
The Commission has set the mandatory NDIS worker orientation program to strengthen safeguards for people with disability. Completion is a compliance requirement for registered providers.
Worker and provider compliance
NDIS worker orientation module certificate of completion must be shown to employers. Providers should keep a compliance checklist to ensure all staff meet induction requirements.
Benefits for participants and workers
The module not only meets compliance but also:
- Builds worker confidence.
- Ensures consistency across providers.
- Improves participant trust and service quality.
How to access and complete the module
Step-by-step access guide
- Visit the NDIS Training Portal.
- Select Worker Orientation Module.
- Register with your details.
- Complete the online training and quiz.
- Download your NDIS worker orientation certificate.
Accessibility options
The module is available in different formats to support accessibility, including:
- Auslan version.
- Screen reader-compatible version (JAWS/ZoomText).
Module duration & completion requirements
- Average completion time: 90 minutes.
- You can pause and resume anytime.
- Free of cost.
- An NDIS worker orientation module certificate of completion is issued instantly.
NDIS worker orientation module certificate
How to download your certificate
- After completing the module:
- Log back into the NDIS training portal.
- Navigate to your profile to download your NDIS orientation module completion certificate.
Validity & recognition across providers
- The certificate does not expire.
- It is transferrable across providers, meaning you only need to complete it once.
Keeping records for compliance
Both workers and providers should keep a copy of the NDIS training module certificate for compliance audits.
If the certificate is not showing, here is what to do:
- Ensure the training is fully marked as completed in the system.
- Contact the NDIS training portal support team if your certificate of completion isn’t showing.
We’d love to help, contact Incluso today
Have questions about the NDIS Worker Orientation Module? We’d be glad to point you in the right direction, whether you’re a participant, carer, parent or support worker.
You can get in touch with us here.
Official details are always available at the NDIS Commission.