
Incluso Team
The Importance of Consent in NDIS Support Services
Why consent matters in NDIS disability support services
At Incluso, your privacy, autonomy and dignity are always our top priorities. As a registered NDIS provider, we collect personal information from you in line with the NDIS consent guidelines. We only collect what is necessary to provide you with safe and effective support. All data is handled according to NDIS privacy policy requirements and Australian federal laws.
Respecting your consent is not just a legal obligation, it’s the foundation of ethical support in NDIS services.
Informed, voluntary and explicit agreement
Consent must always be informed, voluntary and explicit. This means:
- You understand what you are agreeing to (informed),
- You’re making the decision freely (voluntary), and
- You clearly communicate your agreement (explicit).
This applies to all areas of NDIS support, from receiving services to sharing your personal details with providers.
What does consent mean in NDIS support services?
Consent is more than just saying "yes”, it’s about being in control of your support and personal information. In NDIS support services, your consent gives you the power to make choices about what services you receive, how your information is used and who it’s shared with. It ensures your rights as a participant are respected and supports open, transparent communication with your care team.
The five key elements of informed consent in disability support
Understanding the elements of consent helps you know your rights and ensures you're always in control:
1. Informed
You must be given all necessary information to make an educated decision. This includes understanding your support options, how your data is used and your rights.
2. Voluntary
Your choice must be made freely and without pressure, manipulation or coercion.
3. Capacity
You must be able to understand the information and consequences of your choices. Capacity is about both mental and emotional ability.
4. Explicit
Consent must be clearly communicated, whether that’s through verbal agreement, signing forms or using communication aids.
5. Revocable
You can withdraw or change your consent at any time. Consent is not permanent, it’s an ongoing conversation, and you're always in control.
Why is consent so important in disability support?
Respecting consent in disability services upholds participant autonomy and safeguards your rights. At Incluso, our approach is built around:
- Supporting your right to make informed decisions
- Legal responsibilities of NDIS providers being strictly adhered to
- Ensuring trust, transparency and respectful communication
- Upholding the NDIS Code of Conduct and ethical practice
This aligns with the importance of consent in support work and meets NDIS compliance and consent requirements in Australia.
How do NDIS providers ensure informed consent?
Incluso takes proactive steps to ensure informed and voluntary consent is met with every single participant:
- We provide information in formats that suit your communication needs
- Our team explains what you're consenting to, without rushing you
- We check in regularly to ensure your consent is still valid
- We create an open channel of communication so participants are fully aware that they can always change their mind or ask questions when it comes to consent
We'd love to help, contact Incluso today
If you’d like help understanding any part of this process, our team is here to support you.
You can get in touch with us here
You can also speak with a trusted family member, an independent disability advocate or an NDIS advocacy support service for additional guidance.